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How matkakhabar Handles Your Personal Data

At matkakhabar, we are clear about what data we collect, why we collect it, and how long we keep it — no vague disclaimers, no hidden clauses.

Data collected only as neededUPI & Paytm payment data encryptedYour rights, always accessibleContact us to update or delete

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What This Policy Covers and Where It Applies

matkakhabar Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy governs the collection and processing of personal data submitted when you create an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number, and payment identifiers strictly to operate your account,

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process transactions, and meet the compliance obligations that apply under Indian law. We do not sell your data to third-party marketing firms. Any transfer of data outside India follows applicable cross-border data transfer requirements. Access to this platform and the associated data processing is available only
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where local law permits. If you are in a jurisdiction where this service is not available, you should exit the platform and should not submit any personal data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you want to request a copy of your data, correct inaccurate records, or ask us to remove your information from our systems, our privacy team is reachable through multiple channels.

Email the Privacy Team Send your data access, correction or deletion request to our dedicated privacy email. Include your registered phone number so we can verify your identity before acting on the request.

Live Chat Support Start a live chat session on matkakhabar.co and ask to be connected to the privacy desk. Our agents can log your request and escalate it within the same session, any day of the week.

Written Post If you prefer a formal written channel, send your request by post to our registered India address. Include proof of identity and your account email so we can match the request accurately.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Sound data handling is not a checkbox exercise for us — it shapes how we build account flows, store payment records, and respond when you ask questions about…

Encrypted Payment Records

Every UPI, Paytm and PhonePe transaction reference stored on our servers is encrypted at rest using AES-256.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile.

Account Security Layers

Your account is protected by password hashing, session-token expiry after inactivity, and optional two-factor authentication via SMS to your registered…

Data Retention Schedule

We keep active account data for as long as your account is open.

Who Can See Your Data

Internally, only customer support agents, the finance team and our compliance officer have access to your personal data — each…

Requesting Changes to Your Data

You can request a full export of your personal data, correct any field that is inaccurate, or ask for permanent…

Frequently Asked Questions About Your Privacy

These questions cover the most common concerns our account holders in India raise about how their data is stored, shared and deleted. If your question is not answered here, reach out to the privacy team via live chat or email and we will respond within 48 hours.

We collect your name, email address, mobile number, date of birth and, during KYC verification, a copy of your government-issued ID. Payment method details such as your UPI ID or Paytm number are stored separately in our encrypted payments vault.

No. We do not sell or rent your personal data to advertisers or marketing firms. Data is shared only with payment processors like UPI, Paytm and PhonePe to complete your transactions, or with authorities when required under Indian law.

Send a data access request to our privacy team by email or through live chat. We will verify your identity using your registered mobile number and deliver a full data export to your registered email address within 15 working days.

Yes. Submit a deletion request through any of the contact channels on this page. We will remove your personal data from active systems promptly. Some transactional records may be retained for the period mandated by applicable Indian financial compliance rules.

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required by Indian financial regulations. Once that retention period expires, the records are permanently and securely deleted from all our systems.

We use essential cookies for login sessions and optional analytics cookies to monitor page performance. Non-essential cookies are disabled by default. You can review and change your cookie settings inside the account preferences panel at any time.

Contact our privacy team directly by email or live chat. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in India under applicable personal data protection law.

How matkakhabar Handles Your Personal Data

Reach Our Data Privacy Team Directly

Six Ways We Protect and Manage Your Data

Encrypted Payment Records

Cookie Controls

Account Security Layers

Data Retention Schedule

Who Can See Your Data

Requesting Changes to Your Data

Frequently Asked Questions About Your Privacy

01 What personal data does matkakhabar collect when I open an account?

02 Does matkakhabar share my data with third parties for marketing?

03 How do I request a copy of all the data matkakhabar holds about me?

04 Can I ask matkakhabar to delete my account and all associated data?

05 How long does matkakhabar keep my payment transaction records?

06 What cookies does matkakhabar use and how can I control them?

07 Who do I contact if I believe my privacy rights have been violated?

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