Reference

Legal Terms That Govern Your Account

At matkakhabar, we believe you should know exactly what you agree to when you open an account — our legal framework covers how we collect data, how we…

Privacy PolicyTerms of UseCookie PolicyAccount ConditionsDispute Process

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How Our Legal Framework Is Structured

matkakhabar Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal documents exist to protect both you and us. The Privacy Policy details which data we collect during account creation, deposits via UPI, Paytm or PhonePe, and general platform use — and it tells you precisely how long we retain each category of data. The

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Terms of Use define the rules that apply to your account: eligibility, acceptable conduct, and the steps involved in account suspension or closure. Our Cookie Policy explains which cookies are strictly necessary for the platform to function and which are optional analytics cookies you can decline.
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All three documents are written in plain language so you can read and understand them without legal training. Where our policies reference jurisdiction-specific rules, those clauses apply only in regions where local law recognises them. If you transact via UPI or Paytm, the relevant payment-data clauses
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in the Privacy Policy apply to those rails specifically.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have questions about your rights under our Privacy Policy, need to submit a data access request, or want clarification on any clause in our Terms of Use, the channels below…

Email Us Send your legal query or data request to our dedicated legal address. We aim to acknowledge within 24 hours and resolve within seven working days, in line with applicable data protection rules.

Live Chat Our support agents are available via live chat around the clock. For legal queries they will escalate directly to the compliance team, so your case moves without delay.

Written Request For formal data deletion or account-closure requests, submit a written request through your account settings. We process these in writing so there is a clear, auditable trail for both parties.

HOW WE HANDLE YOUR DATA

Six Practices That Shape Our Legal Standards

We handle your personal data and account security through clearly defined internal practices.

Data We Collect

We collect only what is necessary: your name, contact details, payment method identifiers (UPI VPA, Paytm mobile number) and session…

Cookie Controls

On your first visit a consent banner lets you accept all cookies or decline optional analytics ones.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text.

Data Retention

Transaction records are retained for the period required by applicable financial regulations.

Who to Contact

Our Data Protection contact handles all access, correction and deletion requests.

Requesting Changes

To correct inaccurate data or update your communication preferences, log in, navigate to Account Settings, and select Privacy.

Frequently Asked Legal Questions

The answers below cover the legal questions we hear most often — from data access rights to how we handle account disputes. If your question is not here, our legal contact channel is the right next step.

We hold your registration details, transaction history (including UPI and Paytm deposit records), session logs, and any correspondence with support. You can request a full copy of this data by contacting our Data Protection contact via email.

Go to Account Settings, select Privacy, and submit a deletion request. We process it within seven working days where local law permits. Some transaction records must be retained for a legally mandated period before they can be removed.

Our Terms of Use reference the jurisdiction specified in the governing-law clause within that document. Applicable law varies depending on where local law applies to your account. Read that clause carefully before opening your account.

Yes. Log in, go to Account Settings, and update your details directly. Changes to payment-linked fields — such as your registered PhonePe number — require identity verification before the update is saved to your account.

We use strictly necessary cookies for session management and optional analytics cookies to improve the platform. You can decline optional cookies via the consent banner or by visiting the Cookie Settings page in your account at any time.

Non-essential profile data is deleted within 30 days of a verified closure request. Transaction and payment records linked to UPI or Paytm deposits are retained for the period required by applicable financial and tax regulations, then deleted.

Submit a written dispute via your account's support section or by emailing our legal address. We acknowledge within 24 hours and aim to resolve within seven working days. If unresolved, our Terms of Use outline the escalation procedure available to you.

Legal Terms That Govern Your Account

Reach Our Legal and Compliance Team

Six Practices That Shape Our Legal Standards

Data We Collect

Cookie Controls

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Legal Questions

01 What personal data does matkakhabar hold about me?

02 How do I request deletion of my personal data?

03 Which law governs the matkakhabar Terms of Use?

04 Can I correct incorrect information held on my account?

05 How do you use cookies and can I opt out?

06 What happens to my data if I close my account?

07 How do I raise a formal dispute about my account?

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